Mobile Field Engineer – Laptop & Desktop Repairs

Red King Resourcing; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Job summary

Red King Resourcing is seeking an experienced Field Service Engineer to support Lenovo hardware at customer sites around Liverpool. The role is mobile, customer-facing, and requires independent workload management and travel between sites.

You will repair Lenovo laptops/desktops, test repaired equipment, and document service actions. A full driving licence and access to your own vehicle are essential. Lenovo diagnostics are provided by the OEM team.

Qualifications

• Hands-on IT hardware repair experience.
• Experience working in field/service environments.
• Capability to manage multiple on-site repairs and workloads.

Responsibilities

• Travelling to customer sites across your assigned region to complete hardware repairs.
• Collecting replacement parts from local depots / PUDO locations where required.
• Reviewing fault information and repair action plans.
• Carrying out hands-on hardware repairs and component replacements.
• Testing equipment following repairs.
• Completing job documentation and updating the relevant dispatch / ticketing system.
• Returning faulty components to the local depot / PUDO.
• Communicating with the dispatch team regarding appointments and any issues encountered on-site.
• Liaising professionally with customers and site contacts.
• Managing your own daily schedule, travel and workload.
• Providing a professional and reliable customer service throughout each visit.

Skills

Field Service Engineering

Mobile IT Support

Break/Fix

Hardware Repair

Laptop & Desktop Repairs

Diagnostic Skills

Job description

Red King Resourcing is seeking an experienced Field Service Engineer to support Lenovo hardware at customer sites around Liverpool. The role is mobile, customer-facing, and requires independent workload management and travel between sites.

You will repair Lenovo laptops/desktops, test repaired equipment, and document service actions. A full driving licence and access to your own vehicle are essential. Lenovo diagnostics are provided by the OEM team.