Break/Fix Field Engineer

Red King Resourcing; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Job summary

Red King Resourcing is seeking an experienced Field Service Engineer to support Lenovo hardware at customer sites around Liverpool. The role is mobile, customer-facing, and requires independent workload management and travel between sites.

You will repair Lenovo laptops/desktops, test repaired equipment, and document service actions. A full driving licence and access to your own vehicle are essential. Lenovo diagnostics are provided by the OEM team.

Qualifications

• Hands-on IT hardware repair experience.
• Experience working in field/service environments.
• Capability to manage multiple on-site repairs and workloads.

Responsibilities

• Travelling to customer sites across your assigned region to complete hardware repairs.
• Collecting replacement parts from local depots / PUDO locations where required.
• Reviewing fault information and repair action plans.
• Carrying out hands-on hardware repairs and component replacements.
• Testing equipment following repairs.
• Completing job documentation and updating the relevant dispatch / ticketing system.
• Returning faulty components to the local depot / PUDO.
• Communicating with the dispatch team regarding appointments and any issues encountered on-site.
• Liaising professionally with customers and site contacts.
• Managing your own daily schedule, travel and workload.
• Providing a professional and reliable customer service throughout each visit.

Skills

Field Service Engineering

Mobile IT Support

Break/Fix

Hardware Repair

Laptop & Desktop Repairs

Diagnostic Skills

Job description

The Opportunity

We are currently recruiting for experienced Field Service Engineers to provide hands‑on hardware support across the Liverpool area.

This is a mobile, customer‑facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites.

You will be responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience.

Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details, repair action plan and required replacement parts, allowing you to focus on completing the repair, testing the equipment and closing the job.

What You'll Be Doing

• Travelling to customer sites across your assigned region to complete hardware repairs.


• Collecting replacement parts from local depots / PUDO locations where required.


• Reviewing fault information and repair action plans.


• Carrying out hands‑on hardware repairs and component replacements.


• Testing equipment following repairs.


• Completing job documentation and updating the relevant dispatch / ticketing system.


• Returning faulty components to the local depot / PUDO.


• Communicating with the dispatch team regarding appointments and any issues encountered on‑site.


• Liaising professionally with customers and site contacts.


• Managing your own daily schedule, travel and workload.


• Providing a professional and reliable customer service throughout each visit.

The Equipment

You will primarily be working on Lenovo laptops and desktops, including:

• ThinkPad


• Yoga


• Chromebook


• LenovoPlusGen10


• ThinkCentre


• IdeaCentre


• LenovoVSeries

Previous experience replacing components such as screens, motherboards, SSDs, RAM, batteries, keyboards, cooling fans and hinges would be highly relevant.

Experience carrying out complete laptop rebuilds would also be beneficial.

WhatWe'reLookingFor

We're looking for engineers with genuine hands‑on IT hardware repair experience, ideally gained within a:

• FieldService environment


• MobileEngineering role


• Break/Fix position


• HardwareSupport role


• Desktop / Laptop Repair environment

You'll need to be comfortable working independently, travelling extensively throughout your assigned region and dealing directly with customers.

A full driving licence and access to your own vehicle are required.

KeySkills

• Field Service Engineering


• Mobile / Field IT Support


• Break/Fix


• Hardware Repair


• Laptop & Desktop Repairs


• Component Replacement


• PC / Laptop Rebuilds


• Fault Finding & Diagnostics


• Customer‑Facing Support


• Windows HardwareSupport


• Full Driving Licence


• Own Vehicle

If you're an experienced Field Service Engineer, Field Engineer, Mobile Engineer, IT Field Engineer or Break/Fix Engineer with strong hands‑on hardware experience, we'd be interested in speaking with you