Field Service Technician - West London
Apogee Corporation
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Benefits offered by this job
Job summary
Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair and maintain laptops, desktops, RPOS systems, and related hardware, splitting time between on-site visits and remote support to keep customer systems running smoothly.
This hands-on role rewards strong communication, first-time fix quality and service excellence, with hours 08:30–17:30, Monday to Friday, plus a one-hour lunch break.
Qualifications
- Proven experience in laptop or PC hardware repair.
- Strong understanding of hardware, software, and operating systems (Windows experience essential).
- Experience using diagnostic tools and fault-finding techniques.
- Confident troubleshooting skills across hardware and basic networking issues.
- Strong communication and customer service skills.
Responsibilities
- Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
- Installing, configuring, and maintaining operating systems including Windows and other common platforms.
- Supporting users onsite and remotely, providing clear and practical guidance.
- Carrying out repairs, component replacements, and system upgrades.
- Troubleshooting printers, connectivity issues, and RPOS hardware.
- Completing accurate job records, service notes, and repair documentation.
- Following data protection, backup, and security procedures.
- Escalating more complex issues when required.
- Maintaining high standards of customer service and communication.
Skills
Job description
- Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
- Installing, configuring, and maintaining operating systems including Windows and other common platforms
- Supporting users onsite and remotely, providing clear and practical guidance
- Carrying out repairs, component replacements, and system upgrades
- Troubleshooting printers, connectivity issues, and RPOS hardware
- Completing accurate job records, service notes, and repair documentation
- Following data protection, backup, and security procedures
- Escalating more complex issues when required
- Maintaining high standards of customer service and communication
- Keeping up to date with hardware tools, technologies, and repair methods
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.
- Proven experience in laptop or PC hardware repair
- Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
- Experience using diagnostic tools and fault-finding techniques
- Confident troubleshooting skills across hardware and basic networking issues
- Strong communication and customer service skills
- Ability to work independently and manage your own workload
- Full, clean driving licence
We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.
For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
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