Brand Specialist: Elevate Service & Brand Training

Selfridges; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Selfridges in Manchester is seeking an Brand Specialist to deliver exceptional customer service, share product knowledge and manage complaints, while exciting colleagues with brand stories and training.

You will build relationships with clients, replenish stock, and uphold Selfridges’ standards in a fast-paced retail environment. A proactive communicator with a passion for brands is essential.

Qualifications

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

Responsibilities

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Job description

Selfridges in Manchester is seeking an Brand Specialist to deliver exceptional customer service, share product knowledge and manage complaints, while exciting colleagues with brand stories and training.

You will build relationships with clients, replenish stock, and uphold Selfridges’ standards in a fast-paced retail environment. A proactive communicator with a passion for brands is essential.