Brand & Customer Experience Lead – Click & Collect

SELFRIDGES; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Selfridges in Manchester is seeking a Brand Specialist (Supervisor) for Click & Collect. You will deliver exceptional service, share product knowledge, and manage customer complaints to create a memorable shopping experience while driving sales.

You will train and motivate colleagues, communicate brand stories, replenish stock, uphold store standards, and collaborate across departments. Flexibility to rotate between duties and a customer-first mindset are essential.

Qualifications

• Proven ability to meet sales, CRM, and NPS targets.
• Strong communication to deliver brand training.
• Keen market awareness and knowledge of competitors.
• Sales and service excellence; leadership in department.
• Stock replenishment and maintaining store standards.

Responsibilities

• Deliver exceptional service with product knowledge and manage complaints.
• Excite and motivate colleagues by sharing brand knowledge and training.
• Take responsibility for tasks beyond role; spot opportunities to improve business.
• Follow health and safety and security procedures; help prevent stock loss.
• Be flexible across departments; maintain service excellence and collaboration.
• Build and develop client relationships and nurture customers.

Skills

Sales targets

Customer service

Training

Communication

Leadership

Job description

Selfridges in Manchester is seeking a Brand Specialist (Supervisor) for Click & Collect. You will deliver exceptional service, share product knowledge, and manage customer complaints to create a memorable shopping experience while driving sales.

You will train and motivate colleagues, communicate brand stories, replenish stock, uphold store standards, and collaborate across departments. Flexibility to rotate between duties and a customer-first mindset are essential.