Brand Operations Manager

Eternal Muse; Portsmouth; On-site; GBP 38,000 - 51,000; Full time

Job summary

An established industry player is seeking a Senior Brand Operations Manager to ensure seamless daily operations. This role is pivotal in supporting logistics, communication, and internal problem-solving. The ideal candidate will have a minimum of 5 years in operations, preferably within the beauty or premium e-commerce sectors. You'll work closely with the founder, ensuring smooth processes and enhancing the brand's reputation. If you're organized, calm under pressure, and ready to contribute to a luxury beauty brand's growth, this opportunity is perfect for you.

Benefits

Performance Bonus

Additional Leave

Company Pension

Free Parking

On-Site Parking

Transport Links

Work From Home

Qualifications

• 5+ years in operations, ideally in beauty or e-commerce.
• Strong communication and organizational skills.
• Experience managing partnerships and logistics.

Responsibilities

• Oversee daily operations and product flow.
• Evaluate influencer and collaboration requests.
• Maintain brand tone in customer communications.

Skills

Operations Management

Communication Skills

Problem-Solving

Organizational Skills

Partnership Management

Education

Bachelor's Degree

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Eternal Muse

Co-Founder & Director of Eternal Muse Ltd

Pay: £38,042.38-£50,392.90 per year (based on relevant experience)

About Eternal Muse:

Eternal Muse is a luxury beauty brand with a cult global following and over a million loyal followers across social platforms. Our growth has been entirely organic. No paid ads. No shortcuts. Just products that speak for themselves, packaging that goes viral, and customers who come back again and again.

As we scale, we’re looking for a Senior Brand Operations Manager to join our Portsmouth team. This is a key role designed to keep the day-to-day running smoothly, allowing the creative and strategic sides of the business to move faster with fewer obstacles. You’ll work directly with the founder, supporting across logistics, communication, and internal problem-solving.

Key Responsibilities:

• Daily operations management:Oversee the flow of product and information across couriers, suppliers, and retail partners (like Harrods). Ensure smooth processes and flag anything that might disrupt momentum.
• Inbox filtering and opportunity handling:Evaluate incoming influencer, salon and collaboration requests. Use clear judgement to assess potential value and handle responses accordingly.
• Customer tone-of-voice oversight:Review how the team is speaking to customers in email, DMs, and comments. Maintain consistency with the brand's tone and suggest improvements where needed.
• Weekly reporting:Deliver a short, clear summary each week of issues raised, how they were resolved, customer wins, complaint trends, stock risks, and anything else relevant to future planning.
• Problem-solving and autonomy:Be the person who looks things up, finds answers, and makes decisions without having to escalate every challenge. The goal is to keep things off the founder's plate wherever possible.

What We're Looking For:

• Minimum 5 years of experience in operations, ideally in the beauty, fashion, or premium e-commerce space.
• A sharp eye for gaps, errors, or things that are “off” and the initiative to fix them.
• Strong communication skills – you know how to write clearly, warmly, and confidently.
• Organised. You write things down. You remember. You follow through.
• Someone calm under pressure, emotionally mature, and loyal to the vision without trying to shape it.
• Experience managing external partnerships and solving problems quickly behind the scenes.

This Role Is Not For You If:

• You need constant reminders to stay on task.
• You see admin or logistics as “beneath you.”
• You expect to shape the brand's direction.
• You don't take feedback well or find it difficult to switch gears quickly.

Job Type: Full-time

Additional pay:

• Performance bonus
• Additional leave
• Company pension
• Free parking
• On-site parking
• Transport links
• Work from home

Schedule:

• Monday to Friday

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Eternal Muse by 2x

Get notified about new Brand Operations Manager jobs in Portsmouth, England, United Kingdom.

Southampton, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Portsmouth, England, United Kingdom 1 week ago

Portsmouth, England, United Kingdom 11 months ago

Portsmouth, England, United Kingdom 4 days ago

Portsmouth, England, United Kingdom 3 weeks ago

Store Manager - Dover House - Lower Marsh

Portsmouth, England, United Kingdom 1 week ago

Winchester, England, United Kingdom 1 week ago

Southampton, England, United Kingdom 2 weeks ago

Eastleigh, England, United Kingdom 3 days ago

Southampton, England, United Kingdom 1 week ago

Southampton, England, United Kingdom 1 week ago

Southampton, England, United Kingdom £28,000.00-£34,000.00 1 month ago

Brading, England, United Kingdom 1 week ago

Winchester, England, United Kingdom 5 days ago

Southampton, England, United Kingdom 3 days ago

Senior Culinary Operations & Inventory Manager

Southampton, England, United Kingdom 2 weeks ago

Fareham, England, United Kingdom 1 week ago

Milford On Sea, England, United Kingdom 2 weeks ago

Portsmouth, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.