Brand Lead - In-Store Experience & Team Leadership

Superdry; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rate

Birthday day off

Clothing allowance

Staff discount

Flexible 4-day pattern

Training & development

Induction program

Pension contributions

Life assurance

Inclusive workplace

Job summary

Superdry is seeking a Retail Team Leader to guide the store team, deliver exceptional customer experiences, and drive sales performance. You will partner with management to motivate staff and uphold the brand’s standards in a fast-paced environment.

You will own daily operations, service excellence, loss prevention, and health & safety while modelling the brand’s values. This role offers a competitive hourly rate and flexible patterns.

Qualifications

• Experience in retail/sales and operations in-store.
• Ability to lead and motivate a team.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the in-store team to hit targets and deliver service standards.
• Handle customer issues with ownership and resolve them effectively.
• Coach and develop staff to improve performance and drive store results.
• Monitor KPIs and drive store performance while upholding brand standards.

Skills

Retail experience

Team leadership

Customer service

Job description

Superdry is seeking a Retail Team Leader to guide the store team, deliver exceptional customer experiences, and drive sales performance. You will partner with management to motivate staff and uphold the brand’s standards in a fast-paced environment.

You will own daily operations, service excellence, loss prevention, and health & safety while modelling the brand’s values. This role offers a competitive hourly rate and flexible patterns.