Brand Lead: In-Store Experience & Team Growth

Superdry; Brighton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Birthday day off

Clothing allowance

Staff discount 50%

Flexible 4-day weeks

Training & development

Induction & onboarding

Pension contributions

Life insurance

Inclusive culture

Job summary

Superdry Brighton is seeking a Brand Lead to drive store performance and deliver an outstanding customer brand experience. You will support the management team, motivate the associate team, and lead on service standards across the store.

The role requires passion for style, strong leadership, and a hands-on approach to loss prevention, cash handling, and KPI delivery in a fast-paced retail environment. This position offers a competitive hourly rate, paid holidays, clothing allowance, and staff

Qualifications

• Experience in retail/sales and store operations.
• Ability to lead and motivate a team to meet targets.
• Strong communication and relationship-building skills.
• Proactive approach to delivering excellent customer service.

Responsibilities

• Support the management team to motivate and lead the associate team.
• Drive store performance and brand standards.
• Handle customer issues with professionalism and brand integrity.
• Be a brand ambassador and role model for the store staff.
• Ensure cash handling and opening/closing procedures are followed.

Skills

Retail experience

Team leadership

Customer service

Store operations

Communication

Job description

Superdry Brighton is seeking a Brand Lead to drive store performance and deliver an outstanding customer brand experience. You will support the management team, motivate the associate team, and lead on service standards across the store.

The role requires passion for style, strong leadership, and a hands-on approach to loss prevention, cash handling, and KPI delivery in a fast-paced retail environment. This position offers a competitive hourly rate, paid holidays, clothing allowance, and staff