Brand Lead – Retail Experience & Team Leadership

Superdry; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20 days holiday

Birthday day off

Clothing allowance

Staff discount

Flexible working patterns

Job summary

Superdry are seeking a Brand Lead to manage in-store customer experiences and lead the associate team to meet store targets. You will act as a brand ambassador, model our behaviours and style, and own key customer service decisions to ensure outstanding store performance.

You will support the Store Leader to drive retail standards, loss prevention, and health & safety. A strong focus on product knowledge and commercial awareness will be essential to nurture the team and create an exceptional

Qualifications

• Experience in retail and store operations.
• Proven ability to lead and motivate a team.
• Strong customer service and problem solving.
• Clear communication and coaching skills.

Responsibilities

• Lead and motivate the store team to deliver exceptional service and hit targets.
• Represent the brand and maintain the store look and feel.
• Coach associates to deliver the retail standards and sales performance.
• Handle consumer issues and foster a positive work environment.

Skills

Retail experience

Team leadership

Customer service

Communication

Organization

Brand ambassador

Job description

Superdry are seeking a Brand Lead to manage in-store customer experiences and lead the associate team to meet store targets. You will act as a brand ambassador, model our behaviours and style, and own key customer service decisions to ensure outstanding store performance.

You will support the Store Leader to drive retail standards, loss prevention, and health & safety. A strong focus on product knowledge and commercial awareness will be essential to nurture the team and create an exceptional