Brand Lead (Supervisor)

Heathrow Employment & Skills Academy; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Superdry Heathrow in London is seeking a passionate Brand Lead (Supervisor) to join our team. You will be a genuine ambassador, delivering outstanding brand experiences to customers and supporting leaders with team coaching and store performance.

You will coordinate daily tasks, open and close the store, handle cash, maintain visual standards, and share Superdry culture with colleagues. The role suits an energetic, organised pro ready to drive service excellence in a fast-paced retail

Qualifications

• Strong retail and supervisory experience.
• Thrives in challenging and fast-paced environments.
• Willingness to learn and build skills through experience.
• Enjoys collaborating with people and working in a team or lone working.
• Organised with effective time management.
• Confident to take ownership of tasks and goals.
• Creative thinker seeking the best possible solution.
• Experienced Supervisor in sales and store operations.

Responsibilities

• Be a brand ambassador by role modelling behaviours, values and style.
• Put values and consumers at the heart of everything you do.
• Deliver the ultimate brand experience using local knowledge and sales expertise.
• Coordinate the team across tasks, guiding them with operational know-how.
• Motivate teammates to deliver exceptional service levels.
• Maintain store appearance and the Superdry look.
• Become an expert in our style and bring it to life for customers.
• Support with compliance tasks including loss prevention and health and safety.
• Hold keys, open/close the store and manage cash handling.

Skills

Retail experience

Supervisory experience

Team coordination

Customer service

Job description

Superdryare seeking a passionate and enthusiastic Brand Lead (Supervisor) to join their team at Heathrow!

Are you passionate about delivering amazing experiences? For consumers and your team? Superdry Brand Leads have their own style and are genuine ambassadors of Superdry. They are experts in delivering an amazing brand experience for their local consumers as well as supporting their team and leaders. Brand Leads always drive excellence and go above and beyond to exceed both store and personal goals.

Key responsibilities

• Be a brand ambassador by role modelling our behaviours, values and style
• Put values and consumers at the heart of everything you do
• Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience
• Be a positive role model for others, building trust through collaboration and open and honest communication
• Effectively coordinate the team across operational tasks, guiding them with your operational expertise
• Support and motivate your teammates to deliver amazing levels of service
• Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing
• Become an expert in our style choices and bring these to life for our consumers
• Embrace the Superdry culture and take every opportunity to share this with your colleagues
• Support with key compliance tasks where needed including loss prevention and health and safety
• Maintain a good commercial awareness of your store, understanding the KPI's required and bring fresh ideas to the leadership team to drive performance against them
• Hold keys for the store and take responsibility for opening and closing, including cash handling

The ideal candidate for this role will have a passion, energy and enthusiasm for the brand. In addition, you will have the following skills and experience:

• Strong retail and supervisory experience
• Thrives in challenging and fast paced environments
• A ct as a positive role model for others & share your passion to positively influence your team
• Loves to learn and has a willingness to build skills through experience and challenges
• Enjoys collaborating with people and working in a team to get results as well as lone working
• Organised, and uses time purposefully/effectively
• C onfident at taking ownership for tasks and goals
• A creative thinker, always searching for the best possible solution in every situation
• Experienced Supervisor in sales and operations in store