Brand Lead, Ambient Experience

SELFRIDGES; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Selfridges in Trafford is hiring a Brand Specialist for the ambient department. You will deliver exceptional service, share product knowledge, train colleagues and help drive sales while maintaining store standards.

The role requires proactive customer engagement, strong communication, and the ability to adapt across departments. You will be a key part of stock replenishment, brand storytelling and delivering a memorable shopping experience.

Qualifications

• Strong sales and customer service skills.
• Excellent communication and presentation abilities.
• Interest in brand knowledge and product storytelling.
• Willingness to train teammates and share expertise.

Responsibilities

• Deliver exceptional service and handle customer complaints.
• Share product knowledge and train colleagues on brand stories.
• Take initiative to improve business, service and retail standards.
• Follow health and safety procedures and prevent stock loss.
• Be flexible across departments and collaborate with teammates.
• Build and develop client relationships and nurture repeat business.

Skills

Brand knowledge

Sales & service

CRM

NPS targets

Communication

Competitor awareness

Leadership

Stock replenishment

Store standards

Customer relationship

Brand training

Job description

Selfridges in Trafford is hiring a Brand Specialist for the ambient department. You will deliver exceptional service, share product knowledge, train colleagues and help drive sales while maintaining store standards.

The role requires proactive customer engagement, strong communication, and the ability to adapt across departments. You will be a key part of stock replenishment, brand storytelling and delivering a memorable shopping experience.