Brand Specialist - Ambient (Trafford)

SELFRIDGES; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Selfridges in Trafford is hiring a Brand Specialist for the ambient department. You will deliver exceptional service, share product knowledge, train colleagues and help drive sales while maintaining store standards.

The role requires proactive customer engagement, strong communication, and the ability to adapt across departments. You will be a key part of stock replenishment, brand storytelling and delivering a memorable shopping experience.

Qualifications

• Strong sales and customer service skills.
• Excellent communication and presentation abilities.
• Interest in brand knowledge and product storytelling.
• Willingness to train teammates and share expertise.

Responsibilities

• Deliver exceptional service and handle customer complaints.
• Share product knowledge and train colleagues on brand stories.
• Take initiative to improve business, service and retail standards.
• Follow health and safety procedures and prevent stock loss.
• Be flexible across departments and collaborate with teammates.
• Build and develop client relationships and nurture repeat business.

Skills

Brand knowledge

Sales & service

CRM

NPS targets

Communication

Competitor awareness

Leadership

Stock replenishment

Store standards

Customer relationship

Brand training

Job description

Brand Specialist - Ambient (Trafford)

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges