Brand Experience Specialist

Abercrombie & Fitch Spain, SL; Greater London; Sur place; GBP 14 000 - 19 000; Plein temps

Avantages offerts par ce poste

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training and Development

Global Team Culture

Résumé du poste

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, providing styling guidance, and maintaining an organized sales floor.

You will help with purchases, returns, and exchanges, and support omni-channel tasks like in-store pickup and ship-from-store orders. This role rewards reliability, strong communication, and a passion for service.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsabilités

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Connaissances

Customer service

Communication

Attention to detail

Reliability

Description du poste

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, providing styling guidance, and maintaining an organized sales floor.

You will help with purchases, returns, and exchanges, and support omni-channel tasks like in-store pickup and ship-from-store orders. This role rewards reliability, strong communication, and a passion for service.