Brand Ambassador - Customer Experience & Styling

Abercrombie & Fitch Spain, SL; Guildford; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Brand affiliate

Training and development

Global team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, supporting styling needs, and maintaining a welcoming environment.

This role emphasizes strong customer connection, product guidance, and merchandising discipline in a fast-paced retail setting. You will help with omni-channel tasks, ensure proper store presentation, and process transactions with care.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment with proper presentation standards.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately and maintain a friendly checkout.
• Online Orders: Support Save the Sale orders, fulfill In-Store Pick-Up, and pack ship-from-store orders.

Skills

Customer service

Multitasking

Organization

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, supporting styling needs, and maintaining a welcoming environment.

This role emphasizes strong customer connection, product guidance, and merchandising discipline in a fast-paced retail setting. You will help with omni-channel tasks, ensure proper store presentation, and process transactions with care.