Brand Experience Lead - Retail Sales & Service

The Estée Lauder Companies; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to support its brand in Leeds by driving sales turnover and market share through outstanding customer service and retail standards. You will reflect a credible brand image, manage replenishment, promotions and local events, and ensure compliance with procedures while empowering a loyal consumer base.

You will lead by example, delivering brand strategy locally, leveraging digital tools, and maintaining high standards across product knowledge,

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Strong communication, organisation and prioritisation skills.
• Able to drive self-development and adapt to brand standards.

Responsibilities

• Lead brand image and deliver excellent service to consumers.
• Drive sales through selling, promotions and exceptional retail standards.
• Plan local marketing, events and social media initiatives.
• Manage stock replenishment, visual merchandising and store standards.
• Ensure health and safety policies are followed and audits pass.

Skills

Customer service

Communication

Organisation

Prioritisation

Retail experience

Social media awareness

Education

Retail experience

Job description

The Estée Lauder Companies is seeking a Counter Lead to support its brand in Leeds by driving sales turnover and market share through outstanding customer service and retail standards. You will reflect a credible brand image, manage replenishment, promotions and local events, and ensure compliance with procedures while empowering a loyal consumer base.

You will lead by example, delivering brand strategy locally, leveraging digital tools, and maintaining high standards across product knowledge,