Brand Experience Lead - Retail Growth & Service

The Estée Lauder Companies; Loughborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to drive sales turnover and market share in store, while maintaining a consumer‑centric approach and delivering exceptional service.

You will lead brand standards, coordinate local events and promotions, manage stock and visual merchandising, and use analytics to optimise performance, ensuring brand values are reflected in every customer interaction.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Drive sales turnover and market share while maintaining a consumer-focused approach.
• Lead brand standards and deliver excellent service and retail execution.
• Plan local events, promotions and marketing initiatives aligned to brand activity.
• Ensure in-store merchandising, pricing and displays meet guidelines.
• Use digital tools and reports to inform decisions and improve service levels.

Skills

Retail experience

Commercial awareness

Communication skills

Job description

The Estée Lauder Companies is seeking a Counter Lead to drive sales turnover and market share in store, while maintaining a consumer‑centric approach and delivering exceptional service.

You will lead brand standards, coordinate local events and promotions, manage stock and visual merchandising, and use analytics to optimise performance, ensuring brand values are reflected in every customer interaction.