Brand Experience Lead - Counter & Retail Growth

Estée Lauder Companies; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Estée Lauder Companies in Leeds seeks a Counter Lead to drive sales turnover and brand presence in-store, delivering exceptional customer service and flawless retail standards.

You will maximise revenue through selling, product knowledge, and effective local marketing while upholding brand guidelines and store procedures in a fast-paced retail environment. You will mentor staff, manage stock, and ensure safety compliance.

Qualifications

• Experience in fast-paced retail or consumer-facing environment.
• Ability to drive self-development and learning.
• Commercial understanding of the retail sector.
• Strong communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible, professional brand image to consumers at all times.
• Maximise sales through selling, service and retail standards.
• Deliver the local brand strategy and events aligned to retailer activity.
• Plan and implement local marketing initiatives and promotions.
• Ensure refunds and complaints are handled per guidelines.
• Use digital tools to keep knowledge up to date, recruit and retain consumers.
• Maintain product knowledge and ensure an industry-leading experience.

Skills

Industry experience

Self-development

Commercial understanding

Communication & organization

Job description

Estée Lauder Companies in Leeds seeks a Counter Lead to drive sales turnover and brand presence in-store, delivering exceptional customer service and flawless retail standards.

You will maximise revenue through selling, product knowledge, and effective local marketing while upholding brand guidelines and store procedures in a fast-paced retail environment. You will mentor staff, manage stock, and ensure safety compliance.