Brand Experience Lead - Counter Manager

Estée Lauder Companies; Bath; On-site; GBP 28,000 - 42,000; Full time

Job summary

Estée Lauder Companies is seeking a customer-focused retail professional in Bath to uphold a premium brand image, drive sales, and deliver outstanding service across all channels. You will work to meet daily targets, align with local marketing plans, and maintain brand standards in a fast-paced environment.

The role involves leveraging digital tools and events to grow a loyal consumer base while ensuring compliance with company policies and delivering exceptional customer experiences.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling and excellent service.
• Adhere to store, Brand and Company Procedures and guidelines.
• Understand daily and weekly targets.
• Engage with omni and digital channels to boost activity.
• Keep up-to-date with competitor activities and opportunities.
• Leverage social media to enhance the Brand and drive traffic.
• Deliver Brand Strategy and local plans for the area.
• Plan local marketing and events aligned to Retailer activity.
• Ensure exceptional service and strive for zero consumer complaints.
• Be an Ambassador for the Brand and its values.
• Manage refunds and complaints per Company guidelines.

Skills

Customer service

Communication

Organisation

Prioritisation

Sales driven

Self-development

Job description

Estée Lauder Companies is seeking a customer-focused retail professional in Bath to uphold a premium brand image, drive sales, and deliver outstanding service across all channels. You will work to meet daily targets, align with local marketing plans, and maintain brand standards in a fast-paced environment.

The role involves leveraging digital tools and events to grow a loyal consumer base while ensuring compliance with company policies and delivering exceptional customer experiences.