Brand Counter Lead: Elevate Sales & Service

The Estée Lauder Companies Inc.; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share by staying relentlessly consumer focused.

You will reflect a credible Brand image to all customers, maximise sales through high-quality service, and ensure retail standards are maintained. Responsibilities include managing daily replenishment, using commercial insights to guide decisions, coordinating local marketing and events, and delivering an exceptional brand experience

Qualifications

• Retail experience in fast-paced environments.
• Strong communication and interpersonal skills.
• Commercial awareness and ability to meet targets.
• Ability to self-develop and learn product knowledge.

Responsibilities

• Reflect a professional Brand image to all consumers at all times.
• Maximise sales through selling and providing excellent service and retail standards.
• Plan and implement local marketing & events initiatives aligned to Retailer activity.
• Ensure refunds and complaints are managed per Company guidelines and to a satisfactory conclusion.

Skills

Customer service excellence

Communication skills

Sales driven

Brand ambassador

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share by staying relentlessly consumer focused.

You will reflect a credible Brand image to all customers, maximise sales through high-quality service, and ensure retail standards are maintained. Responsibilities include managing daily replenishment, using commercial insights to guide decisions, coordinating local marketing and events, and delivering an exceptional brand experience