Branch Support Unit Advisor

Cats Protection; Danehill; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing support

Flexible working options

Learning and development

26 days annual leave

Pension & life assurance

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection, based in the United Kingdom, is seeking a Branch Support Unit Advisor to provide proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff. The role includes coordinating volunteer engagement activities, recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits.

You will also lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting

Qualifications

• Administration experience preferably within an office environment.
• A customer service background with experience interacting with members of the public.
• Proven ability to multi-task and work on own initiative, accurately and under pressure.
• A confident communicator, particularly using the telephone.
• Strong Microsoft Office knowledge including Word and Excel.
• A full UK driving licence and access to a vehicle.
• Able to travel away from home with some overnights.

Responsibilities

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes.
• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits.
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams.

Skills

Administration

Customer service

Multi-tasking

Telephone communication

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

Team: Branch Support Unit

Location: Hybrid with regular travel to Chelwood Gate, East Sussex.

Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required)

Salary: Up to £28,454.94 per annum

Contract: 18 month fixed term contract

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Branch Support Unit Advisor:

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes
• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

About the Branch Support Unit team:

• We sit within the Central Operations team
• Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres
• We currently have a team of 8 and one team leader

What we're looking for in our Branch Support Unit Advisor:

• Lives within regular commuting distance of Chelwood Gate, RH17 7TT
• Administration experience preferably within an office environment
• A customer service background with experience interacting with members of the public
• Proven ability to multi-task and work on own initiative, accurately and under pressur
• A confident communicator, particularly using the telephone
• Strong Microsoft Office knowledge including Word and Excel
• A full UK driving licence and access to a vehicle
• Able to travel away from home with some overnights

What we can offer you:

• Health and wellbeing support to help you stay well while working remotely
• Flexible working options to support a healthy work-life balance
• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet's health
• Learn more about our full reward package here