Branch Support Unit Advisor

LLOYD'S REGISTER INTERNATIONAL; Chelwood Gate; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing support

Flexible working options

26 days annual leave

Pension scheme

Eye care vouchers

Job summary

Cats Protection is seeking a Branch Support Unit Advisor to provide proactive operational and administrative support to Volunteer Teams, Centres and regional Operations staff. The role covers communications management, enquiries handling and process coordination, helping volunteers to deliver services across the network.

The post involves coordinating engagement activities, recruitment drives, events and adhering to charity policies, while assisting with cat relocations and centre visits;

Qualifications

• Administration experience preferred in an office environment
• Customer service background with public interaction
• Proven ability to multi-task and work on own initiative under pressure
• Confident communicator, especially on the telephone
• Strong MS Word and Excel skills

Responsibilities

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes
• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

Skills

Customer service

Administration

Communication

Microsoft Office

Driving licence

Tools

Microsoft Word

Microsoft Excel

Job description

Location: Hybrid with regular travel to Chelwood Gate, East Sussex.

Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required)

Salary: Up to £28,454.94 per annum

Contract: 18 month fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Branch Support Unit Advisor:

Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes

Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits

Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

About the Branch Support Unit team:

We sit within the Central Operations team

Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres

We currently have a team of 8 and one team leader

What we’re looking for in our Branch Support Unit Advisor:

Lives within regular commuting distance of Chelwood Gate, RH17 7TT

Administration experience preferably within an office environment

A customer service background with experience interacting with members of the public

Proven ability to multi-task and work on own initiative, accurately and under pressur

A confident communicator, particularly using the telephone

Strong Microsoft Office knowledge including Word and Excel

A full UK driving licence and access to a vehicle

Able to travel away from home with some overnights

What we can offer you:

Health and wellbeing support to help you stay well while working remotely

Flexible working options to support a healthy work–life balance

Ongoing learning and development to help you build your skills and grow your career

26 days’ annual leave plus bank holidays, increasing with service

A competitive contributory pension scheme and life assurance for peace of mind

Additional support such as eye care vouchers and confidential employee advice services

Access to discounted pet insurance to help care for your pet’s health

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.