Hybrid Branch Support Advisor – Cat Welfare Operations

Cats Protection; Chelwood; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Health & wellbeing

Flexible working

Learning & development

26 days annual leave

Pension

Eye care vouchers

Pet insurance

Job summary

Cats Protection in the UK is seeking a Branch Support Unit Advisor to provide proactive operational and administrative support to Volunteer Teams, Centres and regional staff. The role is hybrid with regular travel to Chelwood Gate, East Sussex, and 35 hours per week (Mon–Fri, occasional weekend work).

You will coordinate volunteer engagement, assist with recruitment drives and events, manage project logistics, and support centre visits and cat relocations.

Qualifications

• Administration experience preferably within an office environment.
• Customer service background with experience interacting with members of the public.
• Proven ability to multi-task and work on own initiative, accurately and under pressure.

Responsibilities

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes.
• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits.
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams.

Skills

Administration

Customer service

Multi-tasking

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Cats Protection in the UK is seeking a Branch Support Unit Advisor to provide proactive operational and administrative support to Volunteer Teams, Centres and regional staff. The role is hybrid with regular travel to Chelwood Gate, East Sussex, and 35 hours per week (Mon–Fri, occasional weekend work).

You will coordinate volunteer engagement, assist with recruitment drives and events, manage project logistics, and support centre visits and cat relocations.