Branch Support Unit Advisor

Cats Protection; Chelwood Gate; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Health & wellbeing

Flexible working

26 days annual leave

Pension

Eye care vouchers

Pet insurance discount

Job summary

Cats Protection, a UK cat welfare charity, seeks a Branch Support Unit Advisor to provide proactive operational and administrative support to Volunteer Teams, Centres and regional staff. This hybrid role involves regular travel to Chelwood Gate, East Sussex, and coordinating events, meetings and logistics to support charity operations.

You will build strong relationships with volunteers and staff, manage communications, and help deliver projects across regional teams, contributing to the

Qualifications

• Administration experience in an office environment
• Customer service background with public interaction
• Confident communicator with telephone use
• Ability to multi-task and work on own initiative under pressure
• Strong Microsoft Office knowledge including Word and Excel
• Full UK driving licence and access to a vehicle
• Able to travel away from home with some overnights

Responsibilities

• Deliver proactive operational and administrative support to Volunteer Teams, Centres and regional Operations staff
• Coordinate and support volunteer engagement activities including recruitment drives and events while facilitating cat relocations and centre visits
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics and supporting project implementation across regional teams

Skills

Administration

Customer service

Communication

Multi-tasking

Telephone communication

Tools

Microsoft Office

Job description

Team: Branch Support Unit

Location: Hybrid with regular travel to Chelwood Gate, East Sussex.

Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required)

Salary: Up to £28,454.94 per annum

Contract: 18 month fixed term contract

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Branch Support Unit Advisor:

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes
• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits
• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

About the Branch Support Unit team:

• We sit within the Central Operations team
• Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres
• We currently have a team of 8 and one team leader

What we're looking for in our Branch Support Unit Advisor:

• Lives within regular commuting distance of Chelwood Gate, RH17 7TT
• Administration experience preferably within an office environment
• A customer service background with experience interacting with members of the public
• Proven ability to multi-task and work on own initiative, accurately and under pressur
• A confident communicator, particularly using the telephone
• Strong Microsoft Office knowledge including Word and Excel
• A full UK driving licence and access to a vehicle
• Able to travel away from home with some overnights

What we can offer you:

• Health and wellbeing support to help you stay well while working remotely
• Flexible working options to support a healthy work-life balance
• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet's health
• Learn more about our full reward package here

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.