Neutering Support Advisor

LLOYD'S REGISTER INTERNATIONAL; Chelwood Gate; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Health and wellbeing support

Learning and development

26 days annual leave + bank holidays

Contributory pension

Salary Finance

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection seeks a Neutering Support Advisor to assist branches, centres, and vets with neutering processes, voucher schemes and welfare packages. The role demands clear guidance, data accuracy and robust problem solving within a busy operational environment.

The successful candidate will join a team delivering frontline, non-scripted support to the public and partners, with an emphasis on empathetic customer service and effective case resolution.

Qualifications

• Strong communication and customer support skills.
• Excellent organisation and attention to detail.
• Comfortable working with data, systems, and process-driven tasks.
• Collaborative and positive teamwork across dispersed teams.
• Passion for animal welfare and Cats Protection’s mission.
• Proven experience in a contact centre environment.
• Proficiency across phone, email and social media platforms.

Responsibilities

• Provide vital support to branches, centres, community teams, and vet practices.
• Offer guidance on voucher schemes, welfare packages, and neutering processes; resolve day-to-day queries.
• Maintain accurate data records to help teams make informed decisions.

Skills

Strong communication

Customer support

Organisational skills

Data handling

Collaborative mindset

Conflict resolution

Telephone and written communication

Microsoft Office

Independence under pressure

Tools

Phone systems

Email platforms

Job description

Location: Hybrid within a commutable distance of our UK Cat Centre in Chelwood Gate

Work pattern: 21 hours per week, Monday to Wednesday

Salary: Up to £15,356.20 per year

Contract: 12 months fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Neutering Support Advisor:

• Provide vital support to branches, centres, community teams, and vet practices.
• Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day today queries
• Help maintain accurate data records, ensuring teams have the information they need to make informed decisions. This is a varied, rewarding role for someone who enjoys problem solving, supporting others, and working in a busy operational environment

About the Neutering Support team:

The Neutering Support team is part of the Cat Welfare & Operations Directorate.

Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme

Facilitates the smooth running of the neutering department.

What we’re looking for in our Neutering Support Advisor:

• Strong communication and customer support skills
• Excellent organisation and attention to detail
• Comfortable working with data, systems, and process driven tasks
• A collaborative, positive approach to working with dispersed teams
• A passion for animal welfare and Cats Protection’s mission
• Proven experience in a contact centre environment
• Proficiency across multiple customer service platforms: phone, email and social media
• Excellent telephone manner and communication skills (verbal and written)
• Ability to manage difficult customer interactions and resolve issues empathetically
• Strong knowledge of Microsoft Office, especially Word, Excel, and Outlook
• Ability to work independently and perform accurately under pressure

What we can offer you in a role where your work helps improve cats’ lives:

• Health and wellbeing support to help you stay well while working remotely
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Financial wellbeing support, including access to Salary Finance
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet’s health

We operate a bias-free application process in our commitment to equity, diversity and inclusion.

To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.