Branch Supervisor

wolseleyuk; St. Austell; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity leave

Healthcare access

Discounts

Job summary

Plumb Centre in St. Austell is seeking a Branch Supervisor to support daily branch operations, supervise colleagues, and deliver excellent service at the trade counter. You’ll manage customer interactions, drive local deliveries, and help grow the branch while working with suppliers to improve profits.

Required are a Full Driving Licence and prior experience in branch supervision or face-to-face sales; a proactive, team-oriented attitude is essential to ensure smooth branch operations.

Qualifications

• Experience in a supervisory or team-lead role in retail or trade counter is preferred.
• Strong customer service and sales focus to grow branch turnover.
• Ability to train and guide staff to meet targets and standards.

Responsibilities

• Assist Branch Manager with day-to-day running of the branch.
• Supervise colleagues, provide guidance, training and feedback.
• Serve customers at the trade counter with product knowledge.
• Develop the customer base, improve retention and satisfaction.
• Identify ways to improve profits and build supplier rapport.
• Handle goods in/out, picking/packing and general warehouse duties.
• Drive a 3.5T van for local deliveries; cover at Truro, Redruth, Bodmin as needed.

Skills

People management

Customer service

Sales experience

Team player

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - St. Austell, Cornwall (PL25 3RF) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap - including:

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

As a Branch Supervisor based in St. Austell, you'll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area
• Provide cover occasionally at Truro, Redruth and Bodmin

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here's what we'd like you to have to be a successful Branch Supervisor.

• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic

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