Branch Supervisor

Wolseley UK Limited; St. Austell; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Enhanced maternity/adoption leave

Discounts (online and high street)

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

Wolseley UK Limited in St. Austell, Cornwall, is seeking a Branch Supervisor to lead daily branch operations, supervise staff, and assist customers at the trade counter. The role involves warehouse tasks, stock management, and local deliveries, with occasional cover at nearby towns.

Full-time, 40 hours weekly, Monday to Friday 07.30am–5.00pm and Saturday rota 08.00am–12.00pm. Full driving licence required; prior supervisory experience in a sales environment is essential.

Qualifications

• Full driving licence is essential.
• Previous industry or merchant experience is preferable.
• Prior experience as a supervisor within a face-to-face sales environment is essential.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Comfort making outbound sales calls to gain new business.
• Team player with a flexible approach to carry out all branch duties.
• Keen to learn with a positive attitude and strong work ethic.

Responsibilities

• Assist the Branch Manager with day-to-day running of the branch and take charge when they are not available.
• Supervise and support colleagues, providing guidance and performance feedback.
• Serve customers on the trade counter with product knowledge and advice.
• Develop the customer base and improve retention, satisfaction, and product mix.
• Identify ways to improve profits and build rapport with suppliers.
• Perform general warehouse duties including goods in/out, picking and packing orders.
• Drive a 3.5T van delivering to customers in the local area; provide cover at Truro, Redruth and Bodmin.

Skills

Supervisory experience

Customer service

Sales experience

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - St. Austell, Cornwall (PL25 3RF)

We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap - including...

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave and access to a great range of online and high street discounts
• free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in St. Austell, you'll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area
• Provide cover occasionally at Truro, Redruth and Bodmin

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here's what we'd like you to have to be a successful Branch Supervisor.

• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic

Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.