Branch Supervisor

Wolseley; Polmear; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched)

Bonuses

Maternity/adoption leave

Discounts (online & high street)

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley in St. Austell is seeking a Branch Supervisor to help run the branch day-to-day and to cover for the Branch Manager as needed. You will supervise staff, support training, assist customers at the trade counter with product knowledge, and drive local deliveries in a 3.5T van.

The role focuses on growing the customer base, improving retention and satisfaction, and building supplier relationships, while handling warehouse duties and outbound sales calls. A full driving licence is essential.

Qualifications

• Experience as a Supervisor within a face-to-face sales environment is essential.
• Previous industry or merchant experience is preferable.
• Willingness to learn with a positive attitude and a strong work ethic.

Responsibilities

• Assist Branch Manager with day-to-day operations and cover when unavailable.
• Supervise and support colleagues with guidance, training and feedback.
• Serve customers on the trade counter with product knowledge.
• Develop the customer base and improve retention and satisfaction.
• Identify ways to improve profits and build rapport with suppliers.
• Handle general warehouse duties including goods in/out and picking/packing.
• Drive a 3.5T van to deliver to customers in the local area.
• Occasional cover at Truro, Redruth and Bodmin.
• Full driving licence is essential.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Carry out outbound sales calls to gain new business.

Skills

Leadership

Customer service

Sales

Training

Team management

Communication

Job description

As a Branch Supervisor based in St. Austell, you'll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock ie, toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area
• Provide cover occasionally at Truro, Redruth and Bodmin
• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
• Also, did we mention? In addition to the competitive salary there are also benefits on tap - including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
• This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.