Branch Operations Manager

STARK Building Materials UK; Exeter; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Pension

Life Assurance

Discount Platform

Digital GP

Car Salary Sacrifice

Cycle2Work

Healthcare

Employee Discount

Refer a Friend

Wellbeing Centre

Rewards & Recognition

Job summary

Frazer, part of STARK Building Materials UK, is recruiting a Branch Operations Manager for its Exeter branch. You will manage day-to-day warehouse, transport and customer operations, reporting to the Branch Director and ensuring high service levels.

The role requires a hands-on, customer-focused leader with strong organisational skills to drive efficiency, safety and collaboration across the branch.

Qualifications

• Experience in civils, infrastructure, utilities, building materials or related industry preferred.
• Experience managing warehouse and transport operations.
• Proven track record leading and supporting a team with an inclusive leadership style.
• A customer-first approach and enthusiasm for dealing with customers.
• Strong organisational skills and ability to plan competing priorities.
• Good health and safety understanding and commitment to high standards.
• Awareness of how operational decisions affect branch and business.

Responsibilities

• Oversee day-to-day branch operations including warehouse, transport and customer activities.
• Lead and support warehouse and transport teams to plan and run operations efficiently.
• Oversee customer orders, deliveries and stock management to ensure service accuracy.
• Collaborate with Branch Director on performance, reporting and improvements.
• Uphold high standards of health and safety, housekeeping and compliance.
• Identify opportunities to improve efficiency, service levels and customer experience.
• Take a hands-on approach when needed to support the wider team.

Skills

Leadership

Warehouse operations

Team management

Customer focus

Health & safety

Planning & prioritizing

Commercial awareness

Communication

Job description

At Frazer, part of Stark UK, we believe that our greatest asset is our people!We’renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up!

We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in Exeter (EX2 8ND).

Hours: Monday to Friday, 06:30 to 16:30, 45 hours per week.

As Branch Operations Manager, you will play a key role in the day-to-day running of the branch, ensuring our warehouse, transport and customer operations run smoothly and efficiently. Working closely with the Branch Director, you will lead the team, support our customers and help maintain high standards across the branch.

What you will be doing

• Taking responsibility for the day-to-day operation of the branch, including warehouse, transport and customer activities.

• Leading and supporting the warehouse and transport teams, ensuring daily operations are planned and run efficiently.

• Overseeing customer orders, deliveries and stock management to ensure high levels of service and accuracy.

• Working closely with the Branch Director on branch performance, reporting and operational improvements.

• Ensuring high standards of health and safety, housekeeping and compliance across the branch.

• Identifying opportunities to improve operational efficiency, service levels and the customer experience.

• Taking a hands-on approach when required, supporting the wider team across warehouse and transport operations.

What we are looking for

• Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.

• Experience managing warehouse and transport operations.

• Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.

• A strong customer-first approach and genuine enthusiasm for dealing with customers.

• Good organisational skills, with the ability to plan and manage competing priorities.

• A strong understanding of health and safety and a commitment to maintaining high standards.

• Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.

• A hands-on approach and the willingness to get involved in the day-to-day running of the branch.

• A positive attitude, strong communication skills and the ability to work effectively as part of a team.

What’s in it for you?

• Competitive Basic Salary

• Retirement Savings Plan (Pension) with Legal & General

• Life Assurance. From your first day of employment with us, you are automatically covered for a lump-sum death-in-service benefit of 2 x your basic salary. If you join the STARK Building Materials Retirement Savings Plan and contribute a minimum of 4% of your Pensionable Earnings, your lump-sum death-in-service benefit will increase to 4 x your Pensionable Earnings.

• WorkPerks, a platform offering hundreds of your favourite high street and online discounts via Reward Gateway

• Aviva Digicare+ Workplace App, providing access to a digital GP, second medical opinions, mental health consultations, bereavement services and nutritional consultations

• Voluntary company benefits such as the Car Salary Sacrifice Scheme with VWFS, Cycle2Work, Benenden Healthcare and Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• Reward and Recognition programme,

About Us

At Frazer , we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

What’s next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and answer any initial questions you have.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.