Branch Operations Manager

Stark Danmark A/S; Norwich; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Life Assurance

WorkPerks discounts

Digital GP service

Car salary sacrifice

Cycle to work

Healthcare cover

Employee discounts

Refer a Friend

Wellbeing centre

Reward & recognition

Job summary

Frazer, part of STARK Building Materials UK, is looking for a Branch Operations Manager in Norwich to lead day-to-day branch operations, including warehouse and transport, and to maintain a high level of customer service for project deliveries.

You will plan workloads for warehouse operatives and drivers, manage stock levels with regular checks, and support the Branch Manager with monthly reports while maintaining safety standards.

Qualifications

• Experience in civils/infrastructure or building materials preferred.
• Experience leading a team in warehouse and transport.
• Strong customer-first approach and safety awareness.

Responsibilities

• Lead day-to-day branch operations, including warehouse and transport activities.
• Plan daily workload for warehouse operatives and drivers.
• Welcome customers, understand projects, and provide high service levels.
• Process orders and ensure deliveries are checked and complete.
• Load/unload vehicles using a forklift (training provided).
• Maintain stock levels with regular checks and counts.
• Support Branch Manager with reports and daily management.
• Uphold health and safety across the branch; work indoors and outdoors.

Skills

Warehouse operations

Transport management

Leadership

Health & safety

Customer service

Stock management

Planning

Tools

Forklift

Job description

At Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up!We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in, Norwich (NR4 6ET)**Hours**: Monday to Friday, 7:00am to 5:00pm, 45 hours per week.**What you will be doing*** Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.* Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.* Welcoming customers, understanding their projects and providing a high level of customer service.* Processing customer orders and ensuring deliveries are checked and completed accurately.* Loading and unloading vehicles using a forklift, with training provided if required.* Maintaining accurate stock levels through regular stock checks and counts.* Supporting the Branch Manager with day-to-day branch management and producing monthly reports.* Maintaining a clean, tidy and well-organised branch.* Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.* Working both indoors and outdoors as part of the day-to-day branch operation.**What we are looking for*** Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.* Experience managing warehouse and transport operations.* Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.* A strong customer-first approach and genuine enthusiasm for dealing with customers.* Good organisational skills, with the ability to plan and manage competing priorities.* A strong understanding of health and safety and a commitment to maintaining high standards.* Comfortable working in both warehouse and outdoor environments.* Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.* A hands-on approach and the willingness to get involved in the day-to-day running of the branch.* A positive attitude, strong communication skills and the ability to work effectively as part of a team.**What’s in it for you?*** Competitive Basic Salary* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Employee Discount* Refer a Friend scheme* Wellbeing Centre via WorkPerks* New Reward and Recognition programme – launching soon!***About Us***At **Frazer**, we're proud to be part of **STARK Building Materials UK** and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!