Branch Operations Manager

FRAZER; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Life Assurance

WorkPerks discounts

Digital GP access

Cycle to work

Job summary

Frazer is recruiting a Branch Operations Manager for our Norwich branch (NR4 6ET). You will lead day-to-day branch operations, including warehouse and transport activities, and support a team to deliver outstanding customer service.

Reporting to the Branch Manager, you will manage orders, stock checks, and health and safety across the site, with chances to work indoors and outdoors and to contribute to monthly reporting.

Qualifications

• Experience in civils, infrastructure, utilities or building materials preferred.
• Experience managing warehouse and transport operations.
• Strong customer-focused approach with team leadership.
• Good health and safety knowledge and practices.
• Comfortable working in both indoor and outdoor environments.

Responsibilities

• Lead day-to-day branch operations, including warehouse and transport activities.
• Manage warehouse operatives and drivers, plan routes and schedules.
• Greet customers and provide a high level of service for projects.
• Process customer orders and ensure deliveries are accurate and complete.
• Load/unload vehicles using a forklift; training provided if required.
• Maintain stock levels with regular checks and counts.
• Support Branch Manager with daily management and monthly reporting.
• Keep the branch clean, tidy and well-organised.
• Take responsibility for health and safety across the branch.
• Work both indoors and outdoors as part of daily operations.

Skills

Warehouse operations

Team leadership

Customer service

Health & safety

Route planning

Job description

At Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up!

We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in, Norwich (NR4 6ET)

Hours

Monday to Friday, 7:00am to 5:00pm, 45 hours per week.

What You Will Be Doing

• Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.
• Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.
• Welcoming customers, understanding their projects and providing a high level of customer service.
• Processing customer orders and ensuring deliveries are checked and completed accurately.
• Loading and unloading vehicles using a forklift, with training provided if required.
• Maintaining accurate stock levels through regular stock checks and counts.
• Supporting the Branch Manager with day-to-day branch management and producing monthly reports.
• Maintaining a clean, tidy and well-organised branch.
• Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.
• Working both indoors and outdoors as part of the day-to-day branch operation.

What We Are Looking For

• Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.
• Experience managing warehouse and transport operations.
• Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.
• A strong customer-first approach and genuine enthusiasm for dealing with customers.
• Good organisational skills, with the ability to plan and manage competing priorities.
• A strong understanding of health and safety and a commitment to maintaining high standards.
• Comfortable working in both warehouse and outdoor environments.
• Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.
• A hands‑on approach and the willingness to get involved in the day-to-day running of the branch.
• A positive attitude, strong communication skills and the ability to work effectively as part of a team.

What’s in it for you?

• Competitive Basic Salary
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• New Reward and Recognition programme – launching soon!

About Us

At Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.