Branch Operations Leader — Assistant Manager

Total Plumbing

Cardiff

On-site

GBP 26,000 - 38,000

Full time

13 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal

Employee Care Helpline

digital GP

Staff discount scheme

Death in Service benefit

Formal training and career progression

Job summary

Total Plumbing in Cardiff is seeking a proactive Assistant Branch Manager to support the Branch Manager and ensure smooth operations across sales, service, and compliance. The role offers hands-on leadership, daily supervision, and opportunities to influence performance and customer relations.

The successful candidate will lead a small team, drive sales, maintain strong supplier and customer relationships, and uphold safety standards.

Qualifications

Experience in trade, retail or distribution environment preferred.
Strong leadership qualities and the ability to motivate and guide a team.
Commercial awareness with a focus on achieving branch targets.
Excellent communication and customer service skills.
Organised, adaptable, and solution focused.
Willingness to take initiative and step up when needed.

Responsibilities

Supporting and deputising for the Branch Manager in day-to-day operations.
Assisting in identifying process improvements and implementing efficiencies.
Building strong relationships with customers and suppliers.
Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
Monitoring local market trends and competitor activity.
Assisting with achieving financial targets and improving profitability.
Playing a key part in team leadership, including staff development, motivation, and performance.
Ensuring high standards of health & safety across the branch.