Assistant Branch Manager: Growth & Service Leader

Total Plumbing; Haverfordwest; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal

Employee Care Helpline

Digital GP

Staff discount scheme

Death in Service benefit

Formal training and career progression

Job summary

Total Plumbing in Haverfordwest is seeking a proactive Assistant Branch Manager to support the Branch Manager across operations, sales, customer service and compliance.

You will lead a team, drive improvements, build strong relationships with customers and suppliers, and contribute to profitability while ensuring health and safety standards. Hours are around 40.75 per week with specific shifts, salary from £28,500, and a permanent full-time contract.

Qualifications

• Experience in a trade, retail or distribution environment preferred.
• Strong leadership qualities and the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable and solution focused.
• Willingness to take initiative and step up when needed.

Responsibilities

• Support and deputise for the Branch Manager in day-to-day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

Skills

Leadership

Customer service

Sales

Communication

Team leadership

Health & safety

Job description

Total Plumbing in Haverfordwest is seeking a proactive Assistant Branch Manager to support the Branch Manager across operations, sales, customer service and compliance.

You will lead a team, drive improvements, build strong relationships with customers and suppliers, and contribute to profitability while ensuring health and safety standards. Hours are around 40.75 per week with specific shifts, salary from £28,500, and a permanent full-time contract.