Branch Assistant: Customer Service & Stock Growth

Total Plumbing; Carmarthen; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal including money

Employee Care Helpline and access to a

staff discount scheme

Death in Service benefit

formal training and career progression

Job summary

Total Plumbing in Carmarthen is seeking a Branch Assistant to join our busy team. This hands-on role focuses on delivering excellent service to customers in person and by phone while helping keep the branch running smoothly.

You'll handle order picking, loading, stock replenishment, and processing transactions, supporting deliveries and leads while ensuring a safe, tidy yard and warehouse. Forklift training is provided. Great communication and teamwork are essential in a fast-paced environment.

Qualifications

• Great communication and customer service skills.
• A positive, can-do attitude with attention to detail.
• Reliability and flexibility to support across different tasks.
• Team player who thrives in a fast-paced environment.
• Previous experience in retail, trade, or warehouse roles is a plus (but not essential).
• Forklift licence desirable — training is available.

Responsibilities

• Provide first-class service to every customer, in person and over the phone.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Loading vehicles on the yard and ensure goods are stored safely.
• Maintain stock levels, replenish shelves, and keep displays well-presented.
• Support with sales by processing transactions, raising paperwork, and forwarding leads.
• Handle supplier deliveries, checking quality and quantity of goods.
• Keep the branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

Skills

Customer service

Communication

Attention to detail

Reliability

Teamwork

Forklift license desirable

Job description

Total Plumbing in Carmarthen is seeking a Branch Assistant to join our busy team. This hands-on role focuses on delivering excellent service to customers in person and by phone while helping keep the branch running smoothly.

You'll handle order picking, loading, stock replenishment, and processing transactions, supporting deliveries and leads while ensuring a safe, tidy yard and warehouse. Forklift training is provided. Great communication and teamwork are essential in a fast-paced environment.