Branch Operations Lead - Customer Service & Team Growth
Vp plc
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Vp plc, via ESS, is seeking an Assistant Branch Manager in the UK to provide full support to the Branch Manager and ensure the branch runs smoothly on a day-to-day basis.
You will help safeguard asset availability for hire, manage deliveries and collections, collaborate with the workshop to keep assets in good order, and support training, compliance and administrative tasks to deliver outstanding service to customers.
Qualifications
- Experience in a leadership role with team management.
- Strong communication and interpersonal skills.
- Proven ability to deliver excellent customer service.
- Able to manage change and work flexibly.
- Detail-oriented with high accuracy.
- Capable of building strong relationships.
- Motivational leader who sets a positive example.
- Thrives under pressure in a high-volume environment.
- Excellent administrative skills and organisation.
- Able to work on own initiative and drive tasks.
- Full UK driving licence.
Responsibilities
- Provide full support to the Branch Manager to run daily operations.
- Ensure assets are available for hire and delivered/collected safely.
- Coordinate with workshop to keep assets in good working order.
- Oversee training and development of branch colleagues.
- Support branch compliance and administrative duties.
Skills
Job description
Vp plc, via ESS, is seeking an Assistant Branch Manager in the UK to provide full support to the Branch Manager and ensure the branch runs smoothly on a day-to-day basis.
You will help safeguard asset availability for hire, manage deliveries and collections, collaborate with the workshop to keep assets in good order, and support training, compliance and administrative tasks to deliver outstanding service to customers.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
