Branch Operations & Customer Experience Associate

Euro Car Parts Ltd.; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Hapi benefits retail discount

Staff discount

Genuine career progression

Access to a 24 hour Employee Support

Job summary

LKQ Euro Car Parts is seeking a Branch Assistant to support daily operations across warehouse, retail counter and delivery tasks. The role emphasizes delivering a safe, customer-focused service while maintaining efficient branch performance and strong teamwork.

The successful candidate will contribute to best-in-class customer experiences, support stock movement, and help ensure service levels are achieved through proactive, flexible daily work in a busy branch environment.

Qualifications

• Excellent communication and ability to build customer relationships.
• Willingness to learn fleet checks and promote safety-first culture.
• Able to handle varied daily tasks to support the branch.
• Customer-focused attitude with a team player mindset.

Responsibilities

• Deliver a safety-first culture with the customer at heart.
• Balance performance across key metrics and KPIs.
• Keep branch operations efficient with proper controls.
• Work as a Fleet team member with a customer-first attitude.
• Ensure colleagues deliver safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance CX.
• Support the retail counter to maintain best-in-class standards.
• Manage pick-to-manifest times and meet SLAs.
• Assist with deliveries to support growth and service levels.
• Maintain best-in-class service to cement customer excellence.

Skills

Customer service

Communication

Safety culture

Fleet checks

Problem solving

Flexibility

Job description

LKQ Euro Car Parts is seeking a Branch Assistant to support daily operations across warehouse, retail counter and delivery tasks. The role emphasizes delivering a safe, customer-focused service while maintaining efficient branch performance and strong teamwork.

The successful candidate will contribute to best-in-class customer experiences, support stock movement, and help ensure service levels are achieved through proactive, flexible daily work in a busy branch environment.