Branch Operations & Customer Experience Lead

Euro Car Parts Limited; Basildon; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to 24 hour Employee Assistance

Job summary

LKQ Euro Car Parts is seeking a Branch Assistant to support warehouse operations, the retail counter, and customer deliveries. You will help maintain high branch performance and customer service standards while upholding safety and process controls.

The role offers a people-first culture with flexible working options, pension, generous annual leave, and clear career progression within our automotive aftermarket network.

Qualifications

• Experience delivering high levels of customer service at a retail or service counter.
• Ability to use technology to perform fleet checks and safety procedures.
• Strong communication and teamwork in a fast-paced environment.
• Willingness to support deliveries and branch operations.

Responsibilities

• Deliver a safety-first culture with the customer at heart of everything.
• Work to achieve balanced performance across key metrics and KPIs.
• Ensure the branch operates efficiently with proper controls for customer experience.
• Support the Fleet team with a customer-first attitude and timely deliveries.
• Maintain branch retail standards and assist on the counter to ensure service excellence.
• Manage pick-to-manifest times and meet service level agreements.

Skills

Customer service

Communication

Fleet checks

Safety culture

Branch support

Flexibility

Job description

LKQ Euro Car Parts is seeking a Branch Assistant to support warehouse operations, the retail counter, and customer deliveries. You will help maintain high branch performance and customer service standards while upholding safety and process controls.

The role offers a people-first culture with flexible working options, pension, generous annual leave, and clear career progression within our automotive aftermarket network.