Branch Manager – Operations & Service Leader

Team CV LTD; Northolt; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Company car

Holiday 25–30 days

Pension scheme

Life assurance

Employee Assistance Programme

Bike to work

Collaborative, values-driven working环境

Job summary

Team CV LTD in Greenford is seeking a Branch Manager to oversee day-to-day operations across the branch and lead a team to deliver exceptional service. You will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time.

This role requires strong leadership, hands-on management, and a focus on health and safety, with potential travel within the area and a UK driving licence preferred.

Qualifications

• Experience in operations, branch or warehouse leadership.
• Experience with Microsoft Dynamics 365 (D365) desirable.
• Strong leadership and people management skills.
• Hands-on, practical approach.
• Excellent organisational skills.
• Proven ability to deliver high standards of customer service.
• Knowledge of health & safety and operational compliance.
• Commercial awareness and cost control experience.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, manage and develop your branch and team.
• Oversee warehouse, trade counter and customer service operations.
• Deliver goods to customers on time and in full.
• Ensure consistently high levels of customer service.
• Maintain health & safety, compliance and housekeeping standards.
• Plan staffing and resources to meet demand.
• Control operational costs while maintaining service.
• Resolve customer and operational issues promptly.
• Monitor branch performance and drive improvements.
• Support local sales activity through excellent service and reliability.
• Work closely with the Area Account Manager to support customers commercially and operationally.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Health & safety

Cost control

Organisational skills

Tools

Dynamics 365

Job description

Team CV LTD in Greenford is seeking a Branch Manager to oversee day-to-day operations across the branch and lead a team to deliver exceptional service. You will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time.

This role requires strong leadership, hands-on management, and a focus on health and safety, with potential travel within the area and a UK driving licence preferred.