Branch Manager - Lead Growth and Customer Excellence

Santander; Shrewsbury; Sur place; GBP 60 000 - 82 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Retirement plan

Employee discounts

Résumé du poste

Santander in Shrewsbury is seeking a Branch Manager to oversee daily branch operations, lead a focused sales team, and ensure superior customer service. The role requires driving revenue growth, managing schedules, coaching staff, and maintaining compliance with banking regulations.

You will engage customers with tailored financial solutions, leverage digital tools for efficiency, and foster a collaborative, high-performing work environment across the branch.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience in retail bank sales management or related operations is required.
• Experience in Santander or related banks is preferred and endorsed at multiple levels.
• Ability to lead and coach a diverse team to achieve sales targets and excellent customer service.

Responsabilités

• Direct overall branch performance, leading a team to hit sales targets.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions.
• Coach and develop team members with clear expectations.
• Hire, retain and motivate branch colleagues across all job families.
• Balance branch scheduling with employee availability.
• Utilize digital tools to enhance customer interactions and self-service options.
• Provide exceptional customer service and resolve escalated issues.
• Maintain risk management and regulatory compliance across operations.

Connaissances

Retail banking sales leadership

Customer relationship building

Leadership and team management

Communication skills

Data‑driven decision making

Compliance awareness

Coaching and development

Problem solving

Formation

High school diploma

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

Santander in Shrewsbury is seeking a Branch Manager to oversee daily branch operations, lead a focused sales team, and ensure superior customer service. The role requires driving revenue growth, managing schedules, coaching staff, and maintaining compliance with banking regulations.

You will engage customers with tailored financial solutions, leverage digital tools for efficiency, and foster a collaborative, high-performing work environment across the branch.