Branch Manager - Growth, Strategy & Service Excellence

Rexel UK Ltd; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company Car Scheme

Pension & life assurance

Performance related bonus

33 days annual leave including bank =H

Staff discounts and exclusive holiday

Learning opportunities from day one

Free virtual GP service and wellbeing

Job summary

Rexel UK Ltd in Gateshead is recruiting a Branch Manager for the Gateshead Metro Riverside Park branch. You will lead a fast-paced branch, develop the business plan, manage customer relationships, and drive service excellence across all segments.

You will partner with suppliers, monitor KPIs, and coach a high-performing team to achieve growth targets, while upholding Rexel values and safety standards.

Qualifications

• Behaviours that will set you up for success include collaboration, accountability, customer focus, developing others, and financial acumen.
• Experience in leading a branch or retail team is preferred.
• Strong strategic planning and data-driven decision-making.

Responsibilities

• Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets
• Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation
• Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences
• Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, health, and safety regulations
• Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business
• Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management
• Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment
• Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships

Skills

Collaboration

Takes accountability

Customer focus

Develops others

Financial acumen

Job description

Rexel UK Ltd in Gateshead is recruiting a Branch Manager for the Gateshead Metro Riverside Park branch. You will lead a fast-paced branch, develop the business plan, manage customer relationships, and drive service excellence across all segments.

You will partner with suppliers, monitor KPIs, and coach a high-performing team to achieve growth targets, while upholding Rexel values and safety standards.