Branch Manager: Drive Growth & Lead Service Excellence

Rexel; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company Car Scheme

Pension & Life Assurance

Performance Bonus

33 days holiday

Learning opportunities

Health & Wellbeing

Staff discounts

Job summary

Rexel seeks a Branch Manager for Gateshead Metro Riverside Park to lead the branch, drive growth, and deliver excellent customer service. The role requires strategic planning, performance management, and strong leadership to empower teams and manage supplier relationships.

The successful candidate will lead, develop, and engage colleagues, ensuring service excellence and profitable performance across the branch, supported by data-driven decision making.

Qualifications

• Behaviours and potential taken as guiding criteria for success.
• Ability to collaborate across teams and stakeholders.
• Focus on customer-centric solutions and delivery.

Responsibilities

• Strategic planning to drive growth and profitability.
• Manage selected accounts with quality customer contact.
• Deliver service targets across all business segments.
• Monitor KPIs and ensure compliance with SOPs and safety.
• Collaborate with other branches and support functions.
• Utilise data to create reports for planning and budgeting.
• Lead and develop branch colleagues to meet targets.
• Engage suppliers to drive joint activities.

Skills

Collaboration

Accountability

Customer focus

Develop others

Financial acumen

Job description

Rexel seeks a Branch Manager for Gateshead Metro Riverside Park to lead the branch, drive growth, and deliver excellent customer service. The role requires strategic planning, performance management, and strong leadership to empower teams and manage supplier relationships.

The successful candidate will lead, develop, and engage colleagues, ensuring service excellence and profitable performance across the branch, supported by data-driven decision making.