Branch Growth & Customer Experience Leader

Rexel UK Ltd; Telford; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Car Scheme

Contributory pension scheme and life £

Bonuses: Performance Related Bonus

Time Off: 33 days annual leave

Learning opportunities

Health & Wellbeing: virtual GP service

Staff discounts

Descripción de la vacante

Rexel UK Ltd, based in Telford, seeks a Branch Manager to lead the local branch, drive profitable performance and deliver exceptional customer service. You will set strategic plans, manage key accounts, and collaborate with suppliers to grow the business in a fast-paced electrical wholesale environment.

The role focuses on people leadership, operational excellence and strong customer relationships to achieve targets and sustain high service standards across all segments.

Formación

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions
• DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals
• FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions

Responsabilidades

• Strategic planning to drive profit and growth targets.
• Execute customer plans for selected accounts with quality contact.
• Deliver service excellence across segments for exceptional customer experiences.
• Monitor KPIs for sales, profitability and service; ensure targets and SOP compliance.
• Collaborate with branches, functions and stakeholders.
• Use data to produce reports for planning and budgeting and provide insights.
• Lead and develop branch team to hit targets and foster a positive culture.
• Engage suppliers to drive joint customer activities and partnerships.

Conocimientos

COLLABORATION

TAKES ACCOUNTABILTY

CUSTOMER FOCUS

DEVELOP OTHERS

FINANCIAL ACUMEN

Descripción del empleo

Rexel UK Ltd, based in Telford, seeks a Branch Manager to lead the local branch, drive profitable performance and deliver exceptional customer service. You will set strategic plans, manage key accounts, and collaborate with suppliers to grow the business in a fast-paced electrical wholesale environment.

The role focuses on people leadership, operational excellence and strong customer relationships to achieve targets and sustain high service standards across all segments.