Strategic Branch Leader: Growth & Customer Experience

Rexel Group; Telford; Presencial; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Pension & life

Bonuses

33 days annual leave

Learning opportunities

Health & wellbeing

Staff discounts

Descripción de la vacante

Rexel UK in Telford is seeking a Branch Manager to lead the Telford Branch and drive profitable growth. You will shape strategy, empower teams, and deliver outstanding customer service across all activities.

The role focuses on strategic planning, customer management, service excellence, and performance monitoring, with close collaboration across branches and suppliers to strengthen partnerships. You will cultivate a positive team culture and use data to inform decisions and budgeting.

Formación

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• DEVELOP OTHERS: developing people to meet both their career goals and the organisation's goals
• FINANCIAL ACUMEN: Interpreting and applying understanding of key financial indicators for better decisions

Responsabilidades

• Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and growth targets
• Customer Management: Execute agreed customer plans for selected accounts, ensuring quality contact
• Service Excellence: Ensure the branch meets service targets across all segments with exceptional customer experiences
• Performance Monitoring: Monitor sales, profitability and KPIs and ensure compliance with SOPs and safety
• Collaboration: Work closely with other branches, support functions and stakeholders
• Data Utilisation: Use data to create reports for planning, budgeting, and performance management
• Team Leadership: Lead, develop, and engage branch colleagues to meet targets and foster a positive team
• Supplier Engagement: Collaborate with key suppliers to drive joint activities and partnerships

Conocimientos

Collaboration

Accountability

Customer focus

Develop others

Financial acumen

Descripción del empleo

Rexel UK in Telford is seeking a Branch Manager to lead the Telford Branch and drive profitable growth. You will shape strategy, empower teams, and deliver outstanding customer service across all activities.

The role focuses on strategic planning, customer management, service excellence, and performance monitoring, with close collaboration across branches and suppliers to strengthen partnerships. You will cultivate a positive team culture and use data to inform decisions and budgeting.