Mobile Controller & Admin Support

HYDRAQUIP HOSE & HYDRAULICS; Rochester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Company van

PPE & uniform provided

Company pension

Wellbeing support

Volunteer day

Refer-a-Friend bonus

Cycle to Work

Training and development

Job summary

Hydraquip Hose & Hydraulics is seeking a proactive Customer Service & Service Coordination Assistant in Rochester to schedule Mobile Hose Engineers, handle enquiries, and maintain records. You will support branch operations and work closely with sales and engineering teams to ensure timely breakdown response and customer satisfaction.

Ideal candidates bring multi-tasking ability, strong communication, and meticulous organisational skills in a fast-paced environment.

Qualifications

• Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Strong customer service experience, including handling customer enquiries and providing regular updates.
• Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
• Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team while managing your own workload.
• A proactive, flexible and positive approach to work.

Responsibilities

• Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
• Manage customer enquiries and provide timely service updates and ETAs.
• Monitor job progress and adjust schedules to meet changing priorities.
• Maintain accurate service records and system updates.
• Support sales administration, including processing orders, quotations and purchase orders.
• Deliver excellent customer service and build strong customer relationships.
• Collaborate with colleagues to support branch operations and continuous improvement initiatives.
• Adhere to company procedures and health & safety requirements.

Skills

Customer service

Scheduling

Administration

Microsoft Office

Communication

Organization

Teamwork

Proactive attitude

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company van, PPE & uniform provided
• Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities:

• Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
• Manage customer enquiries and provide timely service updates and ETAs.
• Monitor job progress and adjust schedules to meet changing priorities.
• Maintain accurate service records and system updates.
• Support sales administration, including processing orders, quotations and purchase orders.
• Deliver excellent customer service and build strong customer relationships.
• Collaborate with colleagues to support branch operations and continuous improvement initiatives.
• Adhere to company procedures and health & safety requirements.

What we’re looking for

• Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Strong customer service experience, including handling customer enquiries and providing regular updates.
• Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
• Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team while managing your own workload.
• A proactive, flexible and positive approach to work.

Desirable Experience

• Experience scheduling engineers, drivers, field service teams or mobile workers.
• Previous experience in a service control, helpdesk, logistics, engineering support or customer operations environment.
• Experience processing sales orders, quotations or purchase orders.
• Knowledge of stock control processes.
• Experience working within a technical, engineering or industrial business.