Technical Sales Advisor

HYDRAQUIP HOSE & HYDRAULICS; Rochester; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Company pension

Wellbeing support & benefits platform

Volunteer day

Cycle to Work scheme

Full training and ongoing development

Job summary

Hydraquip Hose & Hydraulics is seeking a Technical Sales Advisor to deliver technical and commercial support to new and existing customers. You will understand customer requirements, offer hydraulic, industrial, or engineering solutions, source products to specification, and manage orders with clear communication throughout the sales process.

The role emphasises outstanding customer service, organisation, and proactive value creation in a fast-paced environment.

Qualifications

• Strong customer service approach with proactive problem solving.
• Ability to understand technical information and translate into practical customer solutions.
• Experience using CRM systems and MS Office for order processing and record keeping.

Responsibilities

• Provide high-quality technical and commercial support to customers.
• Source products to specifications and process orders accurately.
• Upsell and cross-sell related products to maximise sales opportunities and KPIs.
• Maintain accurate customer records in the CRM and follow up on quotations.

Skills

Customer service

Communication

Organisation

Attention to detail

Numeracy

IT skills

Education

Engineering or technical qualifications

Tools

CRM system

MS Office

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• Competitive salary
• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities

As a Technical Sales Advisor, you will deliver high‑quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast‑paced environment.

Key responsibilities include

• Handle customer enquiries efficiently via phone, email, website, and live chat.
• Process customer orders, quotations, and enquiries accurately and within agreed timelines.
• Provide technical advice and recommend products that meet customer specifications.
• Upsell and cross‑sell related products to maximise sales opportunities and meet KPIs.
• Manage key and existing accounts, encouraging repeat business while acquiring new customers.
• Maintain accurate customer records in the CRM system and proactively follow up quotations.
• Coordinate with suppliers to ensure timely order fulfilment.
• Support e‑commerce and web chat functions to deliver a seamless customer experience.
• Provide customer feedback to support continuous improvement and carry out additional duties as required.

What we’re looking for

• Outstanding customer service skills with a professional and proactive approach
• Strong verbal and written communication skills, with the ability to negotiate effectively
• Highly organised with solid administrative skills and strong attention to detail
• Resilient, positive, and numerate, with the ability to work accurately under pressure
• Able to prioritise workload in a fast‑paced environment
• IT literate, with confidence using MS Office, email, and online systems
• Able to quickly understand technical information, identify customer issues, and provide suitable solutions

Desirable Experience

• Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
• Experience working in a fast‑paced sales or customer‑facing office environment
• Engineering or other relevant technical qualifications (advantageous but not essential)