Branch Manager

Comfort Call Limited; Gloucester; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Leadership opportunities

Team development

Ongoing support

Extraordinary Care Awards

Job summary

Comfort Call Limited is seeking a Registered Manager to lead day-to-day operations of our domiciliary care branch in Gloucester and grow a high-performing care team delivering person-centred services.

You will ensure staffing, compliance, and quality standards are met, with responsibility for regulatory and contract-holder expectations while developing the team and system processes for continued excellence.

Qualifications

• Experience leading domiciliary care operations.
• Strong budget management and commercial skills.
• Familiar with regulatory requirements for care services.
• NVQ Level 5 or equivalent preferred.

Responsibilities

• Manage day-to-day activity and grow a care team.
• Ensure staffing levels meet service demands.
• Maintain high care standards and well-documented processes.
• Ensure quality compliance for regulators and contract holders.

Skills

Leadership

Budget management

Commercial acumen

Regulatory knowledge

Education

NVQ Level 5 qualification

Job description

Job Description

The role of the Registered Manager is to manage the day to day activity and to grow a successful care team who individually deliver personal care services to our service users. In the running of the branch, you will be accountable for ensuring the correct number of suitably qualified care workers are available to meet the service demands, that the care work is of the required standard and that all processes are followed and correctly controlled and documented.

You will also be responsible for compliance for quality internally and for regulators and contract holders.

What We Offer:

• Leadership Opportunities: Grow your career with a trusted sector leader.
• Team Development: Build and develop a high-performing care team.
• Ongoing Support: Access top-tier experts and innovative systems.
• Recognition: "Extraordinary Care Awards" - monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Qualifications

What You’ll Bring:

Experienced Leadership: You're an efficient, organized Domiciliary Manager with a passion for community care. Ideally, you hold an NVQ Level 5 qualification or have a strong understanding of the statutory and regulatory framework relating to our services. Solid budget management, business acumen, and commercial skills are essential for success.

Additional Information

Who We Are:

At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together.

Our Values:

• COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive.
• COURAGE: We boldly shape a better future, tackling challenges head-on.
• HEART: We are passionate and dedicated - we love what we do because what we do matters.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.