Lloyds Banking Group Customer Support - Malvern

Lloyds Bank plc; Malvern; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Private medical benefit (BUPA)

Share schemes

Wellbeing initiatives

Parental leave policies

Uniform provided

Job summary

Lloyds Banking Group in Malvern/Worcester is hiring for a full-time Customer Support role, 35 hours per week, including Saturdays. You’ll start in branch, delivering face-to-face assistance and guiding customers through essential banking tasks while promoting digital services.

With at least 12 months of customer service experience, you’ll build relationships, show empathy, and help customers feel confident using online and mobile banking. Training is provided to grow across the Group.

Qualifications

• Minimum of 12 months customer service experience.
• People person focused on helping customers with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• Empathetic with care and integrity.
• Commitment to delivering on promises.
• Team player collaborating with colleagues.

Responsibilities

• Provide face-to-face customer support in branches.
• Promote and support digital banking services to customers.
• Help customers use online and mobile banking independently.

Skills

Customer service

Relationship building

Empathy

Teamwork

Communication

Job description

Job Summary

End Date Friday 25 September 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week

Job Details

JOB TITLE: Customer Support LOCATION(S): Malvern & Worcester – Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £26,200 increasing to £26,950 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

• A minimum of 12 months customer service experience.


• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)


• The ability to quickly build relationships to give customers a fantastic experience.


• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.


• The commitment to deliver on your promises and going above and beyond for your customer.


• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Private medical benefit with BUPA


• Share schemes


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles


• A range of wellbeing initiatives and generous parental leave policies


• Salaries are reviewed annually on 1 April as part of our annual pay review


• We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds.

Our Culture & Values

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: [e-mail]

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.