Branch Customer Service Advisor – On-site, Full-Time

the West Brom; Peacehaven; On-site; GBP 22,000 - 27,000; Full time

Job summary

the West Brom is seeking a Customer Service Advisor at the Great Bridge Branch. This permanent, full-time role offers 35 hours per week on-site, with a split between customer-facing and telephony duties.

Salary starts at £24,923 per year, with a focus on delivering excellent service to our customers. You’ll answer queries, support mortgage and savings products, and help embed our community presence while keeping branch operations secure and efficient.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver exceptional service that customers tell others about.
• Be available to customers in the way that suits them.
• Handle queries confidently about products and services.
• Assist customers whether buying a home or saving, with a positive attitude.
• Stay up to date on products to share knowledge.
• Keep the branch safe and secure during opening/closing.
• Support local branches and strengthen community presence.

Skills

Customer Service

Job description

the West Brom is seeking a Customer Service Advisor at the Great Bridge Branch. This permanent, full-time role offers 35 hours per week on-site, with a split between customer-facing and telephony duties.

Salary starts at £24,923 per year, with a focus on delivering excellent service to our customers. You’ll answer queries, support mortgage and savings products, and help embed our community presence while keeping branch operations secure and efficient.