Branch Customer Experience Specialist

The West Brom; Wednesbury; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Development opportunities

Holiday entitlement 25 days + BH

Volunteer days (2) per year

Pension scheme 5% employee + 7% match

Life assurance

Private medical insurance

Perkbox access

Car salary sacrifice

Job summary

The West Brom is seeking a Customer Service Advisor at the Great Bridge Branch. This permanent role offers 35 hours per week with a split between customer-facing and telephony duties, in a fast-paced local branch environment.

Salary is £24,923 per annum, and the role emphasizes customer-first delivery and branch teamwork. You’ll join a supportive team, develop your product knowledge, and help customers with savings, mortgages, and everyday banking.

Qualifications

• Provide excellent customer service and build trust with clients.
• Demonstrate clear communication with colleagues and customers.
• Resolve queries confidently about products and services.
• Show empathy and understanding in all customer interactions.

Responsibilities

• Provide a service so good that customers tell their friends and family about us.
• Be there when customers need us in a way that suits them.
• Handle queries about products, services, or anything else customers need.
• Be there with a positive attitude to help customers with savings or home ownership.
• Stay up to date on products and services to share knowledge with customers.
• Keep branch operations safe and orderly during opening/closing.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Tech-savvy

Organization

Tools

CRM systems

Job description

The West Brom is seeking a Customer Service Advisor at the Great Bridge Branch. This permanent role offers 35 hours per week with a split between customer-facing and telephony duties, in a fast-paced local branch environment.

Salary is £24,923 per annum, and the role emphasizes customer-first delivery and branch teamwork. You’ll join a supportive team, develop your product knowledge, and help customers with savings, mortgages, and everyday banking.