Branch Customer Advocate – In-Person Banking

Description This; Macclesfield; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Wellhub health & wellness

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Résumé du poste

Nationwide is recruiting a Customer Representative to deliver great experiences across branch, phone, and online channels. You’ll welcome customers, handle a range of transactions, and guide them to suitable banking products and digital tools.

You’ll work in a busy branch, collaborate with colleagues, and contribute to accessible face-to-face banking on the high street. The role emphasizes customer-first behaviours, compliance, and providing trusted, friendly help with care and integrity in a

Qualifications

• Experience in a customer service environment is helpful.
• Ability to stay calm and supportive in busy times.
• Willingness to guide customers through products and services.

Responsabilités

• Welcome customers into the branch and understand their needs.
• Handle transactions and queries accurately while keeping security in mind.
• Guide customers to banking products and digital services.
• Support colleagues in a busy branch to deliver excellent service.
• Follow processes and escalate issues to protect customers.
• Maintain face-to-face banking access on the high street.

Connaissances

Patience

Empathy

People skills

Digital savvy

Description du poste

Nationwide is recruiting a Customer Representative to deliver great experiences across branch, phone, and online channels. You’ll welcome customers, handle a range of transactions, and guide them to suitable banking products and digital tools.

You’ll work in a busy branch, collaborate with colleagues, and contribute to accessible face-to-face banking on the high street. The role emphasizes customer-first behaviours, compliance, and providing trusted, friendly help with care and integrity in a