Customer Representative - Camberley

EMEA3 Recruitment; Surrey Heath; On-site; GBP 28,930,000 - 37,195,000; Full time

Benefits offered by this job

Hourly rate: £14.56 per hour

28 Hours per week (Fully Flexible)

Training full time: 9am-5pm for approx

Job summary

Nationwide is seeking a Customer Representative for our Camberley branch. You will greet members, explain digital services and self-service options, and help them manage their finances with a friendly, in-branch presence.

You’ll receive comprehensive training on our products and processes and will use digital tools and apps to assist customers. You’ll work as part of a supportive team in a fast-paced environment and may travel to nearby branches as needed.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.
• Avoid ignoring risks to get it done quickly at the expense of quality or outcome.

Responsibilities

• Welcoming members into branches and guiding them on how to use digital services and self-service tech.
• Assist customers with questions about their finances and direct complex needs to an expert colleague when appropriate.
• Provide training on products, services and processes; comfortable using digital tools and apps.

Skills

Communication

Complaint handling

Rapport building

Teamwork under pressure

Risk awareness

Job description

On behalf of Nationwide, AMS are seeking a Customer Representative working across our Camberley branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.

Job description - the role

What you’ll be doing

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Excellent written and verbal communication skills
• Ability to resolve issues and handle complaints
• Ability to build rapport and communicate effectively with Nationwide members
• Can work well in a team under pressure and in a fast-paced environment
• ignoring risks to get it done quickly at the expense of quality or outcome. Nor is it doing things in isolation, without bringing in the right people or perspectives.

About the client

What’s on offer?

• Hourly rate: £14.56 per hour
• Total hours: 28 Hours per week (Fully Flexible between Monday - Saturday)
• Training will be full time: Monday - Friday, 9am -5pm, for approx. 3 weeks

Next steps

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you.